Legal
Privacy Policy
Effective date: 2026-05-11
Who we are
Matthews Construction LLC(“Coastline Creative Construction”, “we”, “us”, “our”) operates this website at coastlinecreativeconstruction.com. We are a Bellingham-based home remodeling contractor licensed in Washington State (Contractor License MATTHCL836R9), serving Whatcom and Skagit counties.
Information we collect
When you contact us through this site, our chat widget, or our forms we collect:
- Name, email address, and mobile or landline phone number
- Project address (only if you choose to share it)
- Project type, budget range, and timeline preferences
- Any details you include in the message field or chat conversation
- Date and time of submission
We also collect anonymized analytics data (pages viewed, approximate region, device type) through Vercel Analytics in order to improve the site. Analytics does not identify individual visitors.
How we use your information
- To respond to your estimate request, chat message, or other question
- To schedule consultations and send project-related communications
- To deliver the service you specifically requested
- To improve our services and this website
SMS / Text Messaging
When you provide your mobile phone number through our website forms, the chat widget, or any other intake channel, you may receive SMS (text) messages from Coastline Creative Construction. Categories of messages we may send include:
- Confirmation of estimate requests and consultation bookings
- Appointment reminders and scheduling updates
- Project status updates while work is underway
- Responses to questions you asked us through chat, form, or call
- Customer-service follow-up
Message frequency varies. Message and data rates may apply. Reply STOP to any of our messages to unsubscribe at any time. Reply HELP for assistance, or contact us directly at (206) 491-3145 or info@coastlinecreative.com.
Supported carriers include AT&T, T-Mobile, Verizon Wireless, U.S. Cellular, Boost Mobile, Cricket Wireless, MetroPCS, Sprint, Virgin Mobile, and others. Carriers are not liable for delayed or undelivered messages.
Mobile information and third parties
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All categories of information described in this Privacy Policy exclude text-messaging originator opt-in data and consent — that information will not be shared with any third parties.
We do not sell, rent, lease, or transfer your mobile phone number or SMS opt-in consent data. We do not engage in lead generation, lead resale, or any affiliate marketing program. The only third parties that ever receive your phone number are service providers strictly necessary to deliver the communication you requested — for example, our SMS delivery vendor (LeadConnector / GoHighLevel) and our email provider — and they are contractually prohibited from using your information for anything beyond delivering our service.
How we share information
We do not sell your information. We share it only:
- With service providers strictly necessary to deliver what you requested (e.g. SMS delivery, email delivery, form intake, calendar scheduling)
- When required by law, subpoena, or valid government request
- To protect the rights, property, or safety of Coastline Creative Construction, our clients, or the public
We never share phone numbers or SMS consent with marketing affiliates, advertisers, or any party for promotional use.
Your choices and rights
- Opt out of SMS: reply STOP to any message, or contact us.
- Access, correct, or delete your data: email info@coastlinecreative.com with your request.
- Opt out of marketing email: use the unsubscribe link in any marketing email or email us directly.
Data retention
We retain inquiry and project information for as long as needed to provide the service requested and to comply with our legal obligations. SMS opt-in consent records are retained for the duration of your opt-in plus any period required by applicable law.
Children's privacy
Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.
Updates to this policy
We may update this Privacy Policy from time to time. The “Effective date” above shows when it was last revised. Continued use of our website or our SMS program after an update constitutes acceptance of the revised policy.
Contact
Matthews Construction LLC
1208 Bay St #102, Bellingham, WA 98225
(206) 491-3145 · info@coastlinecreative.com